Policy

Privacy policy

At OrbVPN, we stand behind our commitment to user privacy and security. When you use our OrbVPN Apps and Services, you’ll share some information with us, which we use to provide and improve those Apps and Services, send notifications and updates, troubleshoot, and to support our free product through advertising. Our goal is to be upfront about what we collect, how we use it, and whom we share it with, and therefore, this privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide in the "OrbVPN" Application ("Apps" or "Application") and any of its related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. OrbVPN will never collect, store, log, or share any browsing activity, your true IP address, including no logging of browsing history, traffic destination, data content, or DNS queries, and we always delete your true IP address after your VPN session is closed. Since we only collect the minimal usage statistics needed to maintain the quality of our service, and do not store users’ personal information, we cannot, willingly or unwillingly, share user information with third-parties or government authorities - because this data does not exist. We never associate your email, true IP address, username, or unique mobile ID with your browsing information or online activities when you are using OrbVPN. Creating an account is always optional – we never require you to register or otherwise provide us any personal information to download or use our products. We only use your information to provide you with our Apps and Services that we are constantly working to improve. This Policy is a legally binding agreement between you ("User", "you" or "your") and OrbVPN ("OrbVPN", "we", "us" or "our"). By accessing and using the product and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you use the Application, our servers automatically record information that your device sends. This data may include information such as your device's IP address and location, device name and version, operating system type and version, language preferences, information you search for in the Application, access times and dates, information about your hardware and software, from device sensors, about your wireless and mobile network connections, , Information Collected by Cookies and Other Technologies and log information. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage of the Apps and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of personal information

OrbVPN online collects some personal information from registered users. During the registration’s users have to input a username, password, and a valid email address. OrbVPN uses your email address for the following reasons:

To send emails related to payment transactions.
To provide links to our website, including password reset emails.
To send you updates and announcements.
To communicate with you about your VPN services or respond to your communications.
To send marketing information, such as OrbVPN offers, surveys, invitations, and content about other matters in connection with OrbVPN (“Marketing emails”). You can unsubscribe from the marketing and promotional materials at any time using the corresponding links in the emails.

You can access and use our Apps and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features in the Application, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We may also receive a confirmation when you open an email from us. When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information"). OrbVPN app online has no access to your database password or any data stored in your local database on your devices. If you are using OrbVPN online data records or tasks synchronization and backup service, the OrbVPN online will have access to the encrypted binary file on our servers which contains your database. We need this access to provide you a secure backup and restore of your local personal database in case you have lost or damaged your device. OrbVPN online will have no access to the data stored in this database. We receive and store any information you knowingly provide to us when you fill any online forms in the Application. When required, this information may include the following:

Personal details such as name, country of residence, etc.
Contact information such as email address, address, etc.
Account details such as username, unique user ID, password, etc.
Geolocation data such as latitude and longitude.
Information about other individuals such as your family members, friends, etc.
Any other materials you willingly submit to us such as articles, images, feedback, etc.

Other than as disclosed in this Privacy Policy, OrbVPN Application online at no time will disclose identifiable personal data, if any, to any third parties without your express, written approval.

Use and processing of collected information

In order to make our Apps and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

Request user feedback
Improve user experience
Enforce terms and conditions and policies
Protect from abuse and malicious users
Respond to legal requests and prevent harm
Run and operate the Apps and Services

Processing your Personal Information depends on how you interact with the Apps and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or GDPR ; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract. We may also obtain information from our affiliates and third parties. Here are a few examples: Advertisers may let us know you installed a new app or game so we can determine whether we showed you an ad for it. If you interact with one of our advertisers, they may share information with us to help target or measure the performance of ads. You can learn more about these types of ads in our Support Center.

Managing information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Apps and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us. What do we do with the information we collect? For the detailed answer, go here. The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:

Develop, operate, improve, deliver, maintain, and protect our products and services.
Send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
Monitor and analyze trends and usage.
Personalize our services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads.
Contextualize your experience by, among other things, tagging your Memories content using your precise location information (if, of course, you’ve given us permission to collect that information) and applying other labels based on the content.
Provide and improve ad targeting and measurement, including through the use of your precise location information (again, if you’ve given us permission to collect that information), both on and off our services.
Enhance the safety and security of our Apps and Services.
Verify your identity and prevent fraud or other unauthorized or illegal activity.
Use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
Enforce our Terms of Use and other usage policies.

Control over your information

We want you to be in control of your information, so we provide you with the following tools. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. Revoking permissions. If you let us use your information, you can always change your mind and simply revoke your permission by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality. Advertising Preferences. We try to show you ads that we think will be relevant to your interests. If you would like to modify the information, we and our advertising partners use to select these ads, you can do so in the app. Communicating with other users. It’s important to us that you stay in control over whom you communicate with.

Disclosure of Information with Third Parties

Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Application and Services available to you. We do not share Personal Information with unaffiliated third parties. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from our affiliates and third parties. Here are a few examples: Advertisers may let us know you installed a new app or game so we can determine whether we showed you an ad for it. If you interact with one of our advertisers, they may share information with us to help target or measure the performance of ads. You can learn more about these types of ads in our Support Center. We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services. To learn more about third- party services in OrbVPN Online, visit our Support Site.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of information

We may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live. Whenever we share information of EU users outside the EU we make sure an adequate transfer mechanism is in place

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

The right to object to processing

You have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things in the app. If there are other types of information you don’t agree with us processing, you can contact us.

Data protection rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.
You have the right to request the erase your Personal Information under certain conditions of this Policy.
You have the right to object to our processing of your Personal Information.
You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
You also have the right to withdraw your consent at any time where we relied on your consent to process your Personal Information.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

California privacy rights

In addition to the rights as explained in this Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.

How to exercise these rights

Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

Privacy of children

Our Apps and Services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EU users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information. In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), OrbVPN online does not intentionally collect nor solicit personally identifiable information from children under the age of thirteen (13) years of age.

Links to other resources

The Apps and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Apps and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Apps and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data breach

In the event we become aware that the security of the Apps and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email, get in touch with you over the phone.

Changes and amendments

We reserve the right to modify this Policy or its terms relating to the Apps and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will post a notification in the Application. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Apps and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Apps and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Apps and Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@orbvpn.com

ORB VPN Policy