Money-Back Guarantee

30-Day
Money-Back Guarantee

Try OrbVPN risk-free. If you're not completely satisfied within 30 days, we'll refund every penny. No questions asked.

Start Risk-Free

30 Days to Decide

Take a full month to test every feature. If it's not for you, get your money back.

Full Refund

100% of your payment returned. No partial refunds, no tricks, no hidden fees.

Fast Processing

Refunds processed within 5-7 business days. Most are completed in 3 days.

No Questions Asked

We won't hassle you with surveys or retention offers. Request a refund, get a refund.

What's Covered

Covered by Guarantee

  • All subscription plans (Basic, Premium, Ultimate)
  • First-time and returning customers
  • Monthly and annual billing cycles
  • All payment methods (card, PayPal, crypto)
  • Family and team plans
  • Student and military discounts

Not Covered

  • Purchases older than 30 days
  • OrbMesh hardware purchases (separate return policy)
  • Gift cards and prepaid codes
  • Renewals after the initial 30-day period

How to Get a Refund

Simple 3-step process

1

Contact Support

Email support@orbvpn.com or use live chat. Mention you want a refund.

2

Verification

We verify your account and purchase. Takes about 5 minutes.

3

Refund Processed

Your refund is initiated. Funds return in 5-7 business days.

What Our Users Say

"I requested a refund just to test if they'd actually do it. They did, no hassle. Ended up re-subscribing because the service was that good."

— OrbVPN User

"Had to cancel due to financial reasons. Support processed my refund same day. When I could afford it again, I came right back."

— OrbVPN User

FAQ

Do I need to give a reason for the refund?+
No. While we appreciate feedback to improve our service, you're not required to explain why you want a refund. Simply request it and we'll process it.
Can I get a refund after 30 days?+
Our 30-day guarantee is firm, but we review requests on a case-by-case basis. If you have extenuating circumstances, contact support and we'll do our best to help.
What happens to my account after a refund?+
Your subscription is cancelled and your account reverts to free status. Your settings and preferences are saved if you decide to return.
Can I get a refund on a renewed subscription?+
The 30-day guarantee applies to your initial purchase. Renewals are not covered, but you can cancel anytime to prevent future charges.
How long does the refund take?+
We process refunds within 24 hours of approval. Your bank may take 5-7 business days to credit the funds. Crypto refunds are usually faster.

Try OrbVPN Risk-Free

30 days to test everything. Full refund if you're not satisfied.

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