Connection Issues
Connection Troubleshooting
Having trouble connecting? Follow our step-by-step guide to diagnose and resolve VPN connection issues quickly.
Quick Diagnosis
Start with these basic checks to identify the root cause of your connection issue.
Check Internet
Verify your base internet connection is working without VPN. Try loading a website first.
App Status
Ensure you're running the latest version. Check for pending updates in your app store.
Try Different Protocol
Switch between WireGuard, VLESS with Reality, OrbConnect, or OpenConnect to find what works on your network. Or enable Smart Connect for automatic selection.
Change Server
Connect to a different server location. Try one closer to your physical location.
Step-by-Step Resolution
Verify Internet Connection
Disconnect from VPN and test your regular internet. Run a speed test and try accessing websites without OrbVPN.
Restart the App
Force close OrbVPN completely, wait 10 seconds, then relaunch. Clear from recent apps first.
Switch Protocols
Try a different protocol: WireGuard for speed, VLESS with Reality and mimicry for restricted networks, OrbConnect for stealth, or OpenConnect for corporate networks. Enable Smart Connect for automatic fallback.
Change Server Location
Select a server closer to your location or try a different city in the same region.
Clear App Cache
Go to device Settings > Apps > OrbVPN > Clear Cache. This removes temporary data that may cause issues.
Quick Fix
Toggle Airplane Mode on for 30 seconds, then off. This resets your network connection and often resolves connectivity issues. You can also ask Hylon AI in the app for instant troubleshooting assistance.
In Censored Regions?
If you're in Iran, Russia, or China, enable Bridge Mode and use VLESS with Reality combined with a mimicry profile (e.g., Shaparak for Iran, VK for Russia, WeChat for China). Smart Connect handles this automatically.
Protocol Selection Guide
Different protocols work better in different network conditions. Try these based on your situation:
WireGuard
Fastest protocol with best overall stability. Try this first for most situations.
VLESS with Reality
Best for restricted networks (Iran, Russia, China). Use with mimicry profiles to disguise traffic as legitimate services.
OrbConnect
Proprietary stealth protocol with advanced obfuscation. Great for DPI evasion.
OpenConnect
SSL-based VPN protocol. Good for corporate networks and firewall compatibility.
Common Error Codes
ERR_001: Auth Failed
Re-login to your account. Check credentials and subscription status.
ERR_002: Server Timeout
Switch to a different server. The current one may be overloaded.
ERR_003: Protocol Error
Try a different protocol. Your network may be blocking the current one.
ERR_004: Network Error
Check your internet connection. Reset network settings if needed.
Device-Specific Solutions
Mobile Devices
Toggle Airplane Mode
Enable Airplane Mode, wait 30 seconds, disable it, then reconnect to your network.
Reset Network Settings
Go to Settings > General > Reset > Reset Network Settings. You'll need to reconnect to WiFi.
Check Permissions
Ensure OrbVPN has VPN configuration permission and network access enabled.
System Requirements
OrbVPN requires iOS 13.0+ or Android 8.0+, adequate storage space, and a stable network connection.
When to Contact Support
If you've tried all the steps above and still can't connect, reach out to our support team:
Persistent Failures
Connection fails repeatedly after trying all troubleshooting steps.
Account Issues
Subscription or payment-related connection problems.
Still Having Issues?
Our support team is available 24/7 to help you resolve any connection problems. Reach out through the app's Concierge feature.