Billing & Subscription
Billing & Subscription Help
Questions about payments, subscriptions, or invoices? Find answers and solutions to all billing-related issues here.
Subscription Plans
Basic - $1.75/mo
Single device, US & UK servers, core protocols (WireGuard and VLESS)
Premium - $4.09/mo
5 devices, all servers, all protocols, standard support
Family - $6.59/mo
25 devices, all features, priority 24/7 concierge support
Save with Annual Plans
Yearly subscriptions offer the best value with up to 50% savings compared to monthly billing.
Payment Methods
We accept multiple payment options for your convenience:
Credit/Debit Cards
Visa, Mastercard, American Express - instant processing with auto-renewal.
PayPal
Secure PayPal payments with instant activation and easy management.
Apple Pay / Google Pay
One-tap payment through your device's wallet app.
Cryptocurrency
Bitcoin and other crypto accepted. Processing takes 1-24 hours.
Common Billing Issues
Payment Declined
Check card validity, verify sufficient funds, and ensure billing address matches. Try a different payment method if issues persist.
Subscription Not Active
Wait a few minutes after payment. Clear app cache and restart. Check email for confirmation.
Double Charged
Check if you have multiple subscriptions (app store + website). Contact support for refund assistance.
Auto-Renewal Issues
Update payment method in Settings > Billing. Ensure card isn't expired and has sufficient funds.
Payment Error Codes
BILL_001: Payment Declined
Card was declined. Check funds and card details, or try another payment method.
BILL_002: Invalid Details
Payment information incorrect. Verify card number, expiry, and CVV.
BILL_003: Expired Card
Your card has expired. Update to a valid card in billing settings.
BILL_004: Insufficient Funds
Not enough balance. Add funds to your account or use a different card.
Managing Your Subscription
View Subscription Status
Open OrbVPN > Settings > Billing to see your current plan, expiration date, and features.
Update Payment Method
Tap on payment settings to add, remove, or change your default payment method.
Change Plans
Upgrade anytime to get more features. Contact support for downgrades.
Cancel Auto-Renewal
Disable auto-renewal in Settings > Billing. You'll retain access until the period ends.
App Store Subscriptions
If you subscribed through Apple App Store or Google Play, manage billing through your device's subscription settings.
Refund Policy
Try Free First
The free plan lets you check that OrbVPN works on your devices and network before you pay anything.
One-Time Web Payments
Plans bought on orbvpn.com are paid once for the term you choose and do not renew automatically.
Refund Requests
App Store and Google Play purchases follow Apple's and Google's refund rules, so those refunds are requested from the store. For payments made to us directly, email support@orbvpn.com: requests are handled case by case, and we honor any refund right the law where you live gives you. See the Refund Policy.
Invoice & Receipts
Access your billing history and download invoices:
Open Billing Section
Go to Settings > Billing in the OrbVPN app or log into your web account.
View Payment History
See all past transactions with dates, amounts, and payment methods.
Download Invoices
Tap on any transaction to download a PDF invoice for your records.
Billing Questions?
Our billing support team is available 24/7 to help with payments, refunds, and subscription management.